IT Wiki for Dutch SMEs

Active Directory is Microsoft's directory service for managing accounts, groups and devices centrally. It is the backbone of access management, single sign-on and lifecycle automation in hybrid environments.

Advanced Threat Protection combines behavioural analysis, sandboxing and threat intelligence to block attacks at an early stage. It goes beyond traditional antivirus and automatically escalates incidents to SOC teams.

Agile IT Governance is a way of planning changing IT needs in sprints, so that policy, security and the roadmap keep reinforcing each other without slow decision-making.

AIOps applies artificial intelligence to operational data, so outages are predicted automatically, tickets are enriched with context and IT teams spend less time on repetitive analysis.

App development for Android devices. Using Android Studio and Kotlin or Java, you build apps that run on the world's most widely used mobile operating system.

Antivirus software scans endpoints for viruses and spyware, updates its definitions automatically and blocks suspicious files before they can affect users.

Antivirus software continuously checks for known malware, blocks suspicious downloads and updates automatically to keep up with the latest threats.

An API Gateway brings back-end services together behind a single secure entry point. It handles throttling and authentication and gives you control over integrations between on-premises and cloud applications.

API integration connects different systems so that data is exchanged automatically. Think of a link between your online shop and your accounting software or CRM.

ASO helps your app rank higher in the App Store and Google Play. By using the right keywords, screenshots and descriptions, you increase the number of downloads.

An Application Layer Firewall looks beyond ports and IP addresses. It understands HTTP, DNS and email traffic, so attacks such as SQL injection and XSS are stopped sooner.

Attack Surface Management maps all of an organisation's public-facing assets, scans them for weaknesses and sets priorities so security teams can patch where it matters most.

Auto Scaling automatically adjusts compute or container resources to demand, keeping workloads performing well without over-provisioning.

Automated patching rolls out updates in waves, monitors success rates and rolls back if problems occur, so endpoints are secured faster.

Azure Arc connects servers, clusters and databases outside Azure to the same management platform, so policies, updates and monitoring stay centralised.

Azure Virtual Desktop delivers a complete Windows experience from the cloud, with GPU options, policies and identity integration for secure hybrid working.

Backend development focuses on the server side of websites and applications: databases, APIs and business logic. It is the invisible work that keeps everything running behind the scenes.

Backlinks are links from other websites to yours. The more high-quality backlinks you have, the more Google values your website in its search results.

A bare-metal server runs without a hypervisor, so performance stays at its maximum. This makes it a good fit for databases, VDI and specialised workloads.

A baseline configuration defines the minimum security and settings standard for servers, endpoints and networks, making it ideal for spotting drift quickly.

Behavioural analytics compares user or device behaviour with normal patterns and triggers alerts as soon as anomalies point to insider threats or compromised accounts.

A BI dashboard brings real-time data together in visual tiles, so management and IT see the same facts and make decisions faster.

A blockchain audit trail records system changes in a way that cannot be altered, which is useful for compliance requirements or collaboration across a supply chain.

Blue-Green Deployment runs two identical environments side by side, so updates can be tested safely first and a rollback takes just a single switch.

Breadcrumbs are navigation trails on a website that show where you are. They improve usability and help search engines understand the structure of your site.

Bring Your Own Device lets employees use their own hardware, provided MDM, conditional access and segmentation keep company data protected.

Browser Isolation runs browsing sessions in an isolated container, so malware and scripts cannot reach the network, even on dubious websites.

A Business Continuity Plan describes how business processes continue during a disaster, including IT failover, communication and recovery scenarios.

Business fibre delivers symmetrical speeds and low latency, which are essential for cloud services and telephony.

A business router supports VLANs, VPNs and failover and acts as the brain of your network.

Caching temporarily stores previously requested data so your website or application loads faster. It reduces the load on your server and improves the user experience.

A canonical URL tells search engines which version of a page is preferred. This stops Google from indexing duplicate content and keeps your SEO from suffering.

A CDN is a global network of servers that delivers content from locations close to your visitors. Your website and media load faster, wherever your visitors are.

Checkout optimisation improves the payment process in your online shop. Fewer steps, clear buttons and trust signals increase the number of completed orders.

A CASB acts as a traffic controller between users and SaaS services, with DLP, encryption and policy controls to tackle shadow IT.

Cloud backups store encrypted copies of your data away from your own premises, with immutability and versioning so ransomware doesn't stand a chance.

Cloud bursting lets workloads temporarily overflow into the public cloud when on-premises capacity peaks, which is ideal for seasonal demand.

A cloud landing zone is the foundation of accounts, network segments and policies on which teams can safely build their workloads.

Cloud-native applications are built from microservices and containers, so they scale automatically and deliver new features faster.

A CMS is software that lets you manage your website's content easily without any programming. Well-known examples are WordPress, Drupal and Contentful.

Compliance automation translates frameworks such as ISO 27001 or NIS2 into controls that are monitored continuously, including reporting for audits.

Configuration drift occurs when servers or devices quietly drift away from the standard configuration without anyone noticing, which creates vulnerabilities.

Container security protects images, runtimes and registries against malware, misconfigurations and leaked secrets.

Continuous Integration automates builds and tests on every commit, so teams get feedback faster and catch bugs earlier.

CRO is about increasing the percentage of visitors who take a desired action, such as making a purchase or submitting an enquiry. By testing and optimising, you get more out of your existing traffic.

Core Web Vitals are Google's performance metrics that measure how quickly your page loads, how stable the layout is and how quickly your site responds. They are a direct ranking factor.

Crawl budget determines how many pages of your website Google crawls per visit. Technical optimisations make sure Google always picks up your most important pages.

A cross-platform app runs on both iOS and Android from a single codebase. Frameworks such as React Native and Flutter make this possible, which saves development costs.

A CSS framework such as Tailwind or Bootstrap provides ready-made styles and components, so you can build attractive, consistent websites faster without writing everything yourself.

A customer portal gives businesses a single dashboard for tickets, reports and invoices, keeping communication transparent.

The cyber kill chain describes the stages of an attack, from reconnaissance to reaching the target, and helps security teams place detections at each step.

Dark web monitoring searches marketplaces for leaked passwords, domains and customer data, so you can take action before criminals strike.

A data centre fabric is a modern network architecture built on spine-leaf switches that lowers latency and enables scalable cloud clusters.

A duty of care for data means you can demonstrate how sensitive information is protected, shared and deleted.

Data governance defines roles, ownership and life cycles for data, so quality, access and compliance can be demonstrated.

DLP solutions recognise sensitive data in email, Teams or on endpoints and block it from being sent to unauthorised recipients.

Deprovisioning removes accounts, permissions and devices as soon as someone leaves, which is essential to prevent orphaned accounts.

A DevOps pipeline automates build, test and release steps, so development and operations share the same toolchain.

Digital Experience Monitoring measures in real time how end users experience applications and links performance to networks and endpoints.

A Disaster Recovery Plan documents how systems, data and connections are restored within the agreed RTOs and RPOs.

A disaster recovery site is an alternative workplace or data centre you can switch to quickly in an emergency.

DNS translates domain names such as trongroup.nl into IP addresses so your browser can find the right server. Without DNS, you would have to remember a string of numbers for every website.

DNS filtering blocks known malicious domains and enforces safe search results before traffic even enters the network.

Domain Authority is a score that indicates how highly search engines rate your domain. The higher the score, the better your chances of ranking highly in Google.

A domain name is your website's web address, such as trongroup.nl. It is your online business card and plays a role in recognition, branding and SEO.

Dynamic Access Control grants permissions based on claims such as location, device or time, making it a perfect fit for zero-trust environments.

An e-commerce platform is the foundation of your online sales. Whether you choose Shopify, WooCommerce or a custom solution, the platform determines how you manage products, process payments and serve customers.

Edge computing processes data close to its source, for example in factories or shops, so latency stays low and privacy improves.

Endpoint Detection & Response continuously monitors endpoints for unusual behaviour and can automatically isolate infected laptops.

Elastic scaling automatically adds resources and scales them back down as soon as demand drops, keeping costs and performance in balance.

An email security gateway filters phishing, malware and spoofing out of incoming mail, including sandboxing for suspicious attachments.

Encryption at rest encrypts data on disks, backups and object storage, reducing the impact of data breaches.

Endpoint hardening shuts down unnecessary services, enforces encryption and makes sure laptops comply with policies before they are allowed onto the network.

EMM combines MDM, MAM and identity, so mobile devices run apps and share documents securely and stay compliant automatically.

Event logging collects system and application logs centrally, so audits, compliance checks and incident investigations have evidence to hand straight away.

XDR combines signals from endpoints, the network, identity and the cloud, so the SOC spots correlations faster than with separate tools.

The external attack surface covers all public IP addresses, domains and SaaS accounts an attacker could target; visibility is crucial.

A failover cluster automatically moves workloads to a second node as soon as hardware or software fails.

Federated identity connects external partners or customers through their own identity provider, while you keep control of policies and auditing.

A firewall monitors traffic between the internet and your network, blocks unwanted access attempts and makes sure only trusted traffic gets in.

Firewall as a Service moves inspection and policies to the cloud, so branch offices no longer need to manage local appliances.

Firmware patching keeps BIOS, switches and IoT devices secure and prevents attackers from exploiting low-level vulnerabilities.

Flexible working means employees can securely log in, make calls and collaborate from anywhere, using the same tools.

Flutter is Google's framework for building cross-platform apps from a single codebase. You can use it to create attractive, fast apps for both iOS and Android.

Digital forensic analysis reconstructs incidents from logs, memory and endpoints to establish the cause and impact.

A Fractional CIO provides strategic IT leadership on a part-time basis, ideal for SMEs that need direction but not a full-time role.

Frontend development is building the visual side of websites: everything you see and interact with in the browser. Using HTML, CSS and JavaScript, you create an engaging user experience.

Fulfilment covers the entire order-handling process: from warehousing to shipping and returns processing. Good fulfilment is essential for customer satisfaction in e-commerce.

Full disk encryption keeps data on laptops or servers unreadable without the key, even if the device is stolen.

Full-stack observability connects metrics, logs and traces from the frontend to the database, so you can pinpoint bottlenecks in no time.

FaaS lets you run individual functions without managing servers; you only pay for the number of executions.

Geofencing policies let you restrict access to specific locations or countries, which is ideal for zero-trust identities.

Google Analytics is the most widely used web analytics tool. It shows how many visitors your site gets, where they come from and what they do on your website.

Google Search Console is a free Google tool for monitoring how visible your website is in search. It shows which keywords you rank for and whether there are any technical issues.

A governance board makes sure IT projects are aligned with business goals, budgets and security requirements.

GPU servers accelerate AI training, VDI and visualisation, and need special cooling and monitoring to remain stable.

A Grafana dashboard visualises metrics from Kubernetes, networks or applications, giving teams a single source of truth.

A Governance, Risk & Compliance platform brings controls, attestations and reports together, so audits require far fewer spreadsheets.

Green IT combines energy-efficient hardware, lifecycle management and cloud optimisation to reduce CO2 emissions and costs.

Greylisting temporarily rejects unknown mail servers, so spam bots give up while legitimate servers try again and get through.

Guest access management controls temporary network or Teams access for visitors and suppliers, with clear end dates.

Guided onboarding uses checklists to automate the set-up of accounts, equipment and security training for new colleagues.

A hardened image is a pre-secured template for servers or workstations, including policies, logging and endpoint protection.

Hardware Asset Management tracks the lifecycle, location and warranty of every device, so replacements and audits run smoothly.

An HSM stores cryptographic keys in tamper-proof hardware and performs signing and encryption inside it.

A headless CMS separates content from the presentation layer. You manage your text and images centrally and display them on websites, apps or other channels via an API.

Headless commerce decouples the online shop's frontend from its backend. This gives you complete freedom in design and user experience, while the e-commerce logic runs in the background.

A helpdesk SLA sets out response times, resolution times and escalation routes, so users know exactly what to expect.

High Availability combines redundant components, monitoring and automatic failover, so critical services almost never go down.

A honeypot is a decoy that lures attackers in and exposes their methods without putting production systems at risk.

HTTP/3 runs on top of QUIC and delivers lower latency and better security for modern web applications.

HTTP is the protocol browsers and servers use to communicate. HTTPS adds encryption through an SSL certificate, which is essential for security and SEO.

Hybrid cloud connects on-premises workloads with the public cloud, so you can keep sensitive data close to home while still using scalable services.

Hybrid meetings bring meeting rooms and remote participants together via Teams, good microphones and secure connections.

HCI combines compute, storage and networking in a single scalable node, managed through software, making it ideal for rolling out private clouds quickly.

Identity Governance automates provisioning, access reviews and segregation of duties, so you can prove access rights are correct.

An immutable backup cannot be overwritten or deleted during the retention period, which is crucial for defending against ransomware.

An Incident Response Plan sets out roles, playbooks and communication, so everyone knows what to do the moment a breach occurs.

Indexing is the process by which Google adds your pages to its search index. Only indexed pages appear in search results, so it is essential for being found online.

Infrastructure as Code defines servers, networks and policies in code, making environments reproducible and version-controlled.

An integration platform connects ERP, CRM and custom software through APIs, message queues and data transformations.

Intune automation rolls out policies, apps and updates using scripts and filters, so every user gets a digital workplace that fits their needs.

An inventory management system tracks your stock levels, orders and deliveries. It prevents products from selling out and helps you run your warehouse efficiently.

iOS development is app development for Apple devices such as the iPhone and iPad. Using Swift and Xcode, you build apps that meet the App Store's strict quality requirements.

IoT security segments smart devices, monitors their behaviour and keeps firmware up to date, so they don't become a back door.

IPSec VPNs encrypt site-to-site traffic between offices and the cloud, including failover and QoS.

ISO 27001 is the international standard for information security, with controls covering people, processes and technology.

ITIL processes cover incident, change and problem management, so services are delivered predictably.

Jamstack applications separate the frontend from backend services, so websites load faster and scale more easily.

A JavaScript framework such as React, Vue or Angular provides a structure for building interactive websites and web applications. It saves development time and keeps code consistent.

Jira automation links tickets to triggers such as commits or monitoring alerts, so teams have less manual work to do.

Jitter measures the variation in latency and is crucial for VoIP calls and video conferencing.

JWTs carry identity claims in API traffic and make stateless authentication possible.

A jump server acts as a controlled stepping stone into production environments and logs every administrative action.

Just-in-time access grants admin rights temporarily and then revokes them, giving attackers fewer opportunities.

Kerberos uses tickets and encryption to provide secure single sign-on within Windows domains.

A KMS manages encryption keys centrally, with key rotation, auditing and integration with cloud services.

Keyword research is about discovering which terms your target audience types into Google. Based on that, you optimise your content and attract more of the right visitors.

A kill switch immediately shuts down a connection, application or account as soon as misuse is detected.

A knowledge base brings together manuals, FAQs and runbooks, so support can answer questions faster and customers can solve issues themselves.

A Kubernetes cluster orchestrates containers, automates scaling and self-healing, and forms the foundation for modern applications.

Ingress controllers distribute traffic to services within a cluster, including TLS offloading and routing rules.

KVM is an open-source hypervisor that turns Linux servers into fully fledged virtualisation hosts.

A landing page is a dedicated page focused on a single conversion goal, such as an enquiry or a purchase. Everything on the page steers the visitor towards that one action.

Least privilege ensures users and services only get the permissions they genuinely need, which prevents attackers from moving laterally.

Legacy modernisation replaces outdated applications step by step with cloud-native or low-code alternatives, without bringing business processes to a halt.

Licence optimisation analyses whether your Microsoft 365, Azure or SaaS licences are the right fit and scales them automatically as your needs change.

Lifecycle management plans the purchase, maintenance and replacement of hardware and software to avoid surprises.

Link building is actively earning high-quality backlinks to your website. By creating valuable content and building relationships, you increase your domain's authority in Google.

Load balancing distributes traffic across multiple servers, so websites and apps stay fast and maintenance can be carried out without downtime.

Local SEO focuses on making your business easier to find in your area. Think of your Google Business Profile, local keywords and listings in online business directories.

Logging and monitoring collect metrics and events centrally, so anomalies trigger alerts immediately.

Long-tail keywords are longer, more specific search terms with less competition. They often attract visitors who already know exactly what they are looking for, and who therefore convert faster.

Low-code platforms let business users build apps quickly from reusable components, while IT keeps watch over governance.

An LTE backup automatically switches over to 4G/5G when the fixed connection fails, so branch offices stay operational.

Malware is malicious software, such as viruses, spyware or ransomware, that sabotages systems or steals data. Good detection and a fast response limit the damage.

Malware sandboxing runs suspicious files in a closed environment, so their behaviour can be analysed without any risk.

MDR combines 24/7 monitoring, threat hunting and incident response, so threats are stopped before they cause damage.

With a managed firewall, policies, updates and reporting are handled centrally, while specialists help you plan your network segmentation.

A managed SOC provides continuous monitoring, detection and response without you having to build your own team.

A managed switch supports VLANs, QoS and remote management, which are essential for secure network segmentation.

Mesh Wi-Fi uses multiple access points that together form a single network with full coverage for offices and warehouses.

Meta tags are HTML elements that tell search engines what your page is about. The meta title and description are crucial for your ranking and click-through rate in Google.

Microsegmentation divides networks into small zones and ties access rules to applications rather than IP addresses.

Microsoft Copilot brings AI assistance to Office apps and Teams, but it calls for tight governance around data and permissions.

MDM keeps phones and tablets compliant with policies for encryption, PIN codes and business apps.

Mobile-first design means you design for the mobile screen first and then scale up to tablet and desktop. Because most web traffic is mobile, this approach delivers a better user experience.

A monitoring dashboard brings uptime, tickets and SLAs together so you can see at a glance how your IT environment is performing.

A multi-cloud strategy spreads workloads across Azure, AWS or a private cloud to avoid vendor lock-in.

MFA adds an extra verification step via an app, text message or security key, and is the foundation of modern security.

A native app is built specifically for one platform, such as iOS or Android. Native apps offer the best performance and access to all device features, such as the camera and GPS.

NAC checks devices as they join the network and enforces segmentation and posture checks.

Network automation uses scripts and intent-based tools to roll out configurations consistently and prevent errors.

A NOC monitors connections, equipment and VPNs 24/7 and steps in when outages or performance problems occur.

Network redundancy provides duplicate connections, switches and routes so that a single failure has no impact.

An NGFW inspects traffic right up to the application layer, detects malware and integrates with identity for context-aware policies.

NIS2 sets stricter requirements for security, incident reporting and the supply chain, so your processes and technology must be demonstrably in order.

No-code workflows automate approvals and notifications without programming, while governance keeps them manageable.

Notebook provisioning ensures laptops pull in the right apps, settings and security as soon as the user signs in.

An NTP server keeps time synchronised so that certificates, logging and Kerberos remain reliable.

OAuth is the protocol that lets applications access resources on a user's behalf without sharing passwords.

Object storage stores unstructured data with high durability and is ideal for backups and archives.

Observability connects metrics, logs and traces so teams can see not only that something is broken, but also why.

Off-page SEO covers all optimisation outside your own website, such as link building, mentions and social signals. It strengthens the authority and trustworthiness of your domain.

Offboarding ensures that accounts, devices and permissions are revoked immediately when someone leaves.

Omnichannel means you sell to and serve customers across multiple channels at once, such as an online shop, a physical store and social media. The customer experience is seamless, whatever the channel.

On-page SEO is about optimising the page itself: good headings, relevant content, internal links and meta tags. It is the foundation of every good SEO strategy.

On-premises servers remain relevant for latency-sensitive or regulated workloads and require solid management.

Good onboarding gives new colleagues the right access, hardware and security training from day one.

Open-source management focuses on patching, community support and compliance for packages such as Linux or PostgreSQL.

OT security protects production environments, PLCs and sensors against attacks without bringing processes to a halt.

Orchestration coordinates automated tasks across tools such as ITSM, monitoring and security platforms.

An outsourcing SLA sets out performance levels, reporting and escalations when you outsource your IT management.

Page speed optimisation makes your website load faster by compressing images, minifying code and using caching. A faster site improves both the user experience and your position in Google.

Passwordless login replaces passwords with biometrics, security keys or authenticator apps and reduces the risk of phishing.

Patch Tuesday is Microsoft's monthly release of updates; a tight process prevents disruption and keeps systems secure.

A payment gateway processes online payments securely and reliably. It is the link between your online shop and the bank that keeps transactions running smoothly.

A pen test simulates real attacks to find where systems have weaknesses and what impact they could have.

Phishing is a type of fraud in which criminals use email, text messages or phone calls to try to steal login or payment details.

Phishing simulations train employees and make awareness measurable, with reports per department.

Platform engineering builds an internal developer platform with self-service and secure pipelines so teams can deliver faster.

Policy-based access ties rules to context such as device and time, making access more dynamic and more secure.

Private cloud delivers the same experience but runs on dedicated hardware for greater control and compliance.

PAM manages admin accounts, vaults passwords and logs every session to prevent misuse.

Proactive monitoring tracks trends and thresholds so issues are resolved before users notice anything.

A product feed is a structured file containing all your product data that you share with comparison sites and advertising platforms such as Google Shopping. The better your feed, the better your products are displayed.

A PWA is a web app that behaves like a native app: you can add it to your home screen, use it offline and receive push notifications, all without the App Store.

PPM gives insight into ongoing IT projects, priorities and capacity so that leadership can make informed decisions.

A prototype is an early working model of an app or website that lets you test ideas before you start building. It saves time and money because you catch mistakes early.

Public cloud offers on-demand compute, storage and AI services without your own hardware, making it ideal for rapid innovation.

Push notifications are messages your app sends to users, even when the app is not open. They are ideal for keeping users informed about offers, updates or important events.

QoS reserves bandwidth for critical applications such as VoIP and Teams so that calls do not stutter.

Quantum-safe cryptography prepares systems for future computers that could break classic encryption.

Query optimisation analyses database queries and indexes so that applications respond faster.

TRON Group's Quick Scan maps your security score in just a few minutes and shows which steps should take priority.

Ransomware encrypts files and demands a ransom for the key. Good backups, segmentation and detection limit the impact.

A ransomware recovery plan describes how to isolate, clean and restore infected systems without paying a ransom.

React Native is a framework from Meta for building cross-platform apps for iOS and Android with JavaScript. You reuse much of the code while the app still feels native.

Red teaming carries out realistic attacks on processes, people and technology to test how resilient your organisation really is.

Remote Desktop gives employees secure access to internal applications via RDP or modern alternatives.

RMM platforms collect health data from endpoints and run scripts or patches without anyone having to visit on site.

Resilience engineering designs processes so that systems can absorb failures and recover quickly.

Responsive design makes your website adapt automatically to any screen size, from smartphone to desktop. It is essential for a good user experience and SEO.

A retargeting pixel is a small piece of tracking code on your website that records which visitors have been to your site. It lets you reach them again with targeted ads.

A retention policy determines how long data is kept and when it is automatically deleted.

A risk management framework such as NIST or ISO helps you set priorities, choose measures and keep progress measurable.

The robots.txt file tells search engine crawlers which pages they may or may not visit. It is an important part of technical SEO.

RCA identifies the underlying causes of disruptions to stop the same incidents from recurring.

Router management covers firmware updates, configuration and monitoring to keep networks secure and stable.

The Recovery Point Objective and Recovery Time Objective define the maximum amount of data you can afford to lose and how quickly systems must be back online.

Runbook automation runs standard procedures automatically, for example when onboarding new users or handling resets.

SaaS management keeps licences, access and data retention of cloud apps under control to prevent shadow IT.

A sandbox is an isolated environment where you can safely test code or suspicious files without affecting production.

A sandbox environment is a separate tenant or subscription in which you can safely test new features or updates.

Scalability tests simulate peak loads so you know when systems need to scale up and where the bottlenecks are.

SD-WAN routes traffic intelligently across multiple connections and uses central policies for security and performance.

Search intent is what someone actually means when they type something into Google. By understanding whether people are looking for information, want to buy a product or are comparing services, you can align your content more closely.

SASE combines networking and security as a cloud service so that mobile users and branch offices get the same protection.

Security awareness training explains how phishing, social engineering and ransomware work and how to recognise them.

A self-service portal lets users reset passwords, register devices and place orders without raising a ticket.

SEO stands for search engine optimisation and helps your website rank higher in Google. By improving the technical side, content and authority, you attract more organic visitors.

SERP stands for Search Engine Results Page, the page of results Google shows for a search. The higher you appear in the SERP, the more visitors your website receives.

Serverless computing runs code without you having to manage servers and scales per event, which makes it ideal for APIs and automation.

A service catalogue describes all IT services, SLAs and request flows so users know what is available.

An SLA sets out performance, reporting and escalation between the customer and the IT provider.

Shopify is a popular hosted e-commerce platform that lets you set up a professional online shop quickly. Without technical knowledge, you manage products, payments and shipping from a single dashboard.

Liquid is Shopify's templating language for customising the look and logic of your online shop. With Liquid you can tailor product pages, collections and checkout exactly to your needs.

A Shopify theme is a design template for your online shop. You choose a ready-made theme or have one custom-built so your shop looks exactly the way you want.

The shopping cart, or basket, is the part of your online shop where customers collect products before checking out. A well-designed cart reduces the number of people who abandon their purchase.

A Security Information & Event Management platform collects logs, correlations and alerts for SOC teams.

An SPA is a website that runs on a single page and loads content dynamically without reloading the whole page. The result is a fast, app-like user experience.

SSO lets users sign in to multiple applications with one identity, provided MFA and governance keep it secure.

An XML sitemap is an overview of all the pages on your website, created specifically for search engines. It helps Google crawl and index your site completely.

The Security Operations Center monitors 24/7, investigates alerts and responds to incidents.

Software lifecycle management plans releases, maintenance and retirement so that applications stay secure and up to date.

A spam filter stops unwanted emails, phishing and malware attachments before they reach inboxes.

An SSL certificate secures the connection between your website and the visitor by encrypting data. It is recognisable by the padlock in the address bar and is essential for trust and SEO.

Structured data is organised information you add to your web pages so that Google can show rich snippets, such as star ratings, prices or FAQs, in the search results.

Supply chain security assesses your suppliers' security and brings them into your monitoring and incident reporting processes.

A support chatbot handles frequently asked questions automatically via Teams or a web widget, freeing up your service desk for more complex tickets.

Synthetic monitoring runs scripts that mimic user actions to test availability and performance continuously.

In a tabletop exercise, teams walk through an incident step by step to rehearse their processes.

Technical SEO focuses on the technical side of search engine optimisation: speed, crawlability, indexing and structured data. It is the foundation on which the rest of your SEO strategy rests.

Telemetry collects real-time data from applications and infrastructure so that automation and AI can put it to work.

Threat hunting actively searches for hidden attackers by testing hypotheses against logs, endpoints and network data.

A ticketing system records requests, priorities and communication so that support runs smoothly.

Time to Detect measures how quickly an organisation discovers an attack; the lower it is, the less damage is done.

Certificate management prevents SSL/TLS certificates from expiring through inventory, automatic renewal and alerts.

Tokenisation replaces sensitive data with substitute values so that databases are at less risk in the event of a data breach.

Topology mapping visualises how switches, routers and firewalls are connected and which routes traffic takes.

Regular training and awareness sessions keep knowledge up to date and make employees part of your line of defence.

Troubleshooting follows a structured approach to isolate incidents, test hypotheses and prevent recurrence.

A tunnel VPN encrypts traffic between sites, or between remote employees and the corporate network.

UI design, or user interface design, focuses on the visual appearance of a website or app: colours, typography, buttons and icons. Good UI design makes your product attractive and intuitive.

UEM manages laptops, mobile devices and virtual desktops from a single console, with policies and compliance reports.

An uptime guarantee specifies how much availability a service delivers and what compensation applies if it falls short.

URL filtering blocks categories of websites, prevents data exfiltration and enforces safe search results.

User adoption focuses on training, communication and champions so that new tools actually get used.

User provisioning automatically creates accounts, assigns licences and sets up the right groups through HR integrations.

User testing means testing an app or website with real users. By watching how people use your product, you uncover pain points and improvements before you go live.

UX design, or user experience design, makes sure your website or app is pleasant and logical to use. It is about understanding user needs and optimising the entire user journey.

Vendor lock-in means switching providers is difficult because of proprietary data or contracts; multi-cloud and open standards help.

Vendor risk assessments evaluate suppliers on security, privacy and continuity before you give them access.

Version control systems such as Git track who changed which code and make rollbacks easy.

Video conferencing combines cameras, microphones and platforms such as Teams for hybrid meetings.

VDI delivers desktop environments from a data centre, with central updates and security.

Virtual machines let multiple operating systems run on a single physical host, thanks to hypervisors.

A VPC is a logically isolated part of the public cloud where you control your own subnets, gateways and security.

VoIP transmits voice over IP networks and integrates with Teams, CRM and mobile apps.

A VPN encrypts traffic between the user and the corporate network and is the foundation of hybrid working.

Vulnerability management scans systems, links CVSS scores to business impact and drives patching.

WAN optimisation compresses and caches data for faster connections between offices.

Web accessibility makes your website usable for everyone, including people with disabilities. The WCAG guidelines help you make content, navigation and forms accessible.

A WAF protects web applications against attacks such as SQL injection, XSS and bots by inspecting traffic.

Web hosting provides servers, SSL and monitoring for websites or applications so they are fast and securely accessible.

A webinar platform combines streaming, chat and reporting so that marketing and sales can run professional live sessions.

WebRTC enables real-time audio and video in the browser without plugins.

A website redesign is a thorough overhaul of your existing website: a new design, better structure and modern technology. It is a chance to give your online presence a real boost.

Wi-Fi 6E uses the 6 GHz band for higher speeds and less interference, provided your equipment supports it.

Autopilot enrols new Windows devices in Intune straight out of the box and gives them the right configuration.

A wireframe is a schematic layout of a web page or app screen. It shows the structure and functionality without visual design, so you can assess the layout before the design work begins.

A wireless site survey measures coverage and interference so that access points can be placed strategically.

WooCommerce is a popular WordPress plugin for building a fully fledged online shop. It offers flexibility and thousands of extensions for payments, shipping and product management.

WordPress is the world's most popular CMS and is used for everything from blogs to business websites. With themes and plugins, you can build a professional website without much technical knowledge.

Workflow automation links triggers and actions, for example posting a notification in Teams as soon as a new ticket comes in.

Workforce identity gives every employee a unique digital identity, with lifecycle management and auditing.

Workplace management takes care of hardware, updates, security and support for all the laptops and PCs in your organisation.

Anything-as-a-Service means that more and more IT services, from networking to security, are delivered from the cloud on a subscription basis.

An XDR platform brings together detections from endpoints, identity and the network in a single investigation experience for analysts.

An XML firewall protects SOAP and REST integrations against schema abuse, injection attacks and DDoS.

XSS filtering prevents scripts injected into web forms from running in visitors' browsers.

YAML pipelines define CI/CD steps as code so that every release is reproducible and version-controlled.

Yarn manages JavaScript dependencies faster and more reliably thanks to lockfiles and offline caches.

A YubiKey is a hardware security key for MFA and passwordless sign-in, ideal for admins and high-risk accounts.

Zero trust assumes that no device or user can be trusted by default and verifies access again at every step.

Zero-day patching responds rapidly to newly discovered vulnerabilities with emergency updates and compensating controls.

Zero-touch provisioning configures equipment automatically as soon as it comes online, with no manual steps.

Zero Trust Network Access replaces traditional VPNs with identity-driven access to individual applications.