Question 1

How do you ensure 99.9% uptime for our webshop?

Accepted Answer

We implement redundant systems with automatic failover. If one server fails, the backup takes over instantly without customers noticing. We use load balancers for optimal distribution, multiple data centres for geographic spread and real-time monitoring with 24/7 alerting. We also have a disaster recovery plan that can be activated within minutes. Downtime costs revenue, so availability is our top priority.

Question 2

Is your infrastructure PCI DSS compliant for secure payments?

Accepted Answer

Yes. Our e-commerce infrastructure fully meets PCI DSS Level 1 requirements. That includes encrypted payment traffic via TLS 1.3, tokenisation of credit card data, isolated payment environments and regular penetration testing. We work with certified payment service providers and make sure your webshop meets every compliance requirement. We can also help you obtain your own PCI certification through our security services.

Question 3

How fast will my webshop load and how do you improve performance?

Accepted Answer

Speed is crucial for conversion. We optimise with a CDN for fast content delivery worldwide, image optimisation and lazy loading, database query optimisation and caching strategies. We also implement server-side rendering and HTTP/2. Our cloud infrastructure scales automatically during traffic peaks such as Black Friday. We monitor load times continuously and aim for page loads under 2 seconds.

Question 4

What happens if my webshop is hit by a DDoS attack?

Accepted Answer

We use advanced DDoS mitigation that automatically filters suspicious traffic. Through Cloudflare or AWS Shield, malicious traffic is blocked before it reaches your servers. Genuine customers can simply carry on shopping. We monitor for attacks 24/7 and can bring in extra capacity within minutes. Application-layer attacks are detected and stopped as well.

Question 5

Can your systems scale for Black Friday and other peak days?

Accepted Answer

Absolutely. Our cloud infrastructure scales automatically when traffic increases. Within minutes, we can double capacity or even increase it tenfold. For major campaigns, we plan extra resources in advance and run load testing. We also provide database read replicas, CDN caching and queue systems for order processing. After the peak, the system automatically scales back down to save costs.

Question 6

How do you protect customer data and privacy in e-commerce?

Accepted Answer

E-commerce involves a lot of personal and payment data. We implement encryption of all data in transit and at rest, GDPR-compliant data storage within Europe, strict access controls and logging, and regular security audits. We also take care of secure API connections with fulfilment partners, cookie banners and consent management. Our 24/7 security operations team monitors continuously for data breaches.

IT for E-commerce

Why choose TRON Group for e-commerce IT?

Our e-commerce IT services

Webshop Hosting

PCI DSS Security

Performance

DDoS Protection

E-commerce IT: always online, always secure

Frequently asked questions

Ready for reliable e-commerce IT?