Immediate E-commerce Help, 24/7 Incident Response
Webshop Hacked? Here's What to Do Right Now
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- Incident Response Team
- ISO 27001 Certified
Webshop Hacked? Take These Steps Immediately
Disable payments immediately
Switch off every payment option on your webshop straight away. This stops any more customer details and credit card data from being stolen.
Put your webshop into maintenance mode
Display a maintenance page so customers aren't exposed to any risk. Be open about the fact that you're working on the problem.
Change all login credentials
Change every password right away: admin panel, FTP, database, hosting, payment provider and any connected accounts.
Notify your payment provider
Contact your payment service provider (Mollie, Adyen, PayPal, etc.) immediately. They can block transactions and help with the investigation.
Check for data theft
Find out whether customer details, credit card data or order information has been stolen. This determines whether you must notify the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Inform affected customers
If customer data has been leaked, you are obliged to inform the people affected. Be transparent about what happened and the steps you're taking.
Our Webshop Security Services
Webshop Incident Response
Immediate investigation and recovery of your hacked webshop. We identify skimmers, backdoors and data leaks, and remove every threat.
Payment Security
We review and secure your payment processes, implement PCI DSS compliance measures and protect customer data.
Webshop Security
We implement advanced security: WAF, Content Security Policy, Subresource Integrity and continuous monitoring.
Data Recovery & Compliance
Recovery of customer data, help with your GDPR breach notification duties and support with PCI DSS compliance after a security incident.
Our Webshop Recovery Process
From emergency shutdown to fully PCI DSS-compliant security: our team protects your webshop and your customers
Emergency Call
You call us and we immediately start neutralising threats and securing customer data
Forensic Investigation
We analyse the attack, identify stolen data and find out how the attackers got in
Recovery & Clean-up
Your webshop is thoroughly cleaned, all malware and skimmers are removed and payment processes are secured
Security & Monitoring
We put PCI DSS-compliant security and continuous monitoring in place for your webshop
Webshop Hacked: Protect Your Customers and Your Business
A hacked webshop carries unique risks: payment details, customer data and your company's reputation are all on the line.
A hacked webshop is one of the most serious security incidents an online retailer can face. Unlike a regular website hack, a webshop puts customers' financial data directly at risk. Credit card numbers, bank details, addresses and login credentials: everything a cybercriminal needs for identity fraud and financial abuse. Whether you've had a webshop built for you or run a Shopify store, security has to be a top priority.
Magecart attacks are the biggest threat to online stores. In these attacks, invisible JavaScript code is injected into your checkout page. Every customer who then enters their payment details unknowingly sends them to the attackers as well. This can go unnoticed for weeks or months while credit card data is stolen continuously. The financial and legal fallout is huge: GDPR fines, PCI DSS penalties, claims from payment providers and lost customer trust. Professional IT security is essential to prevent this.
At TRON Group, we specialise in e-commerce security. When you call us after a webshop hack, we act immediately. We stop the attack, identify all compromised data and help you inform the people affected and meet your obligation to notify the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Our cybersecurity team carries out a thorough forensic investigation to establish exactly which data was stolen and how the attackers got in.
Long-term webshop security
Once the immediate damage is repaired, we focus on long-term security. That includes PCI DSS-compliant handling of payment data, Content Security Policy headers that block unauthorised scripts, Subresource Integrity checks and continuous monitoring for code changes. Through our incident response programme, we make sure you're prepared for future threats.
The reputational damage from a hacked webshop can be far-reaching. Customers who discover their payment details have been stolen won't be quick to come back. Transparent communication, fast action and demonstrable improvements to your security are essential to rebuilding trust. TRON Group supports you at every step of this process. Contact us for immediate help, or call +31 85 303 5869 for urgent support with a hacked webshop.
- to report a personal data breach to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
- 72 hours
Source: GDPR, Article 33 (notification of a personal data breach).
Frequently Asked Questions
The key questions about hacked webshops, answered
Webshop hacked? Protect your customers and call now.
Call us right away on +31 85 303 5869 for immediate help with a hacked webshop. Our team stops the attack, secures customer data and restores your webshop.
A real person picks up.
No phone menu, no ticket number.