Question 1

What happens if our till system fails during the evening rush?

Accepted Answer

We understand that downtime in hospitality means lost revenue straight away. That's why we offer dedicated hospitality support with very short response times. If something goes wrong, you're put through to a specialist right away who can help remotely. We always recommend a backup till system and an offline sales mode so you can keep trading. We carry out updates outside opening hours. For business-critical venues, we can arrange on-site support within 2 hours.

Question 2

How do you set up secure guest Wi-Fi without security risks?

Accepted Answer

We create a completely separate guest Wi-Fi network with no access to your till systems or business data. Guests log in via a branded portal where you can display marketing messages. We set bandwidth limits so Netflix can't eat up your whole connection, plus automatic log-out after a set time. We can also collect analytics on returning guests for your marketing. Our security experts make sure the networks are fully separated.

Question 3

Can we link online reservations to table management?

Accepted Answer

Yes. We integrate reservation systems such as Formitable, Couverts or your own solution with your table management. Guests can book online, you see real-time availability and you're notified automatically of every new booking. No-show tracking and waiting lists are possible too. Everything syncs with your POS system, so you know exactly which table belongs to which order.

Question 4

Do your systems work with delivery platforms such as Uber Eats and Thuisbezorgd?

Accepted Answer

Absolutely. We connect your POS to a range of delivery platforms so online orders go straight to your kitchen. Menus stay in sync, stock is updated in real time and you only need to run one system. Commissions and revenue per platform are recorded automatically as well. This prevents errors and saves a lot of time when things get busy.

Question 5

Can we introduce table-side ordering on tablets?

Accepted Answer

Yes. Mobile POS, where staff take orders right at the table, is increasingly popular. We supply rugged tablets that can take a knock, apps that are easy to use and automatic routing of orders to the bar and kitchen. Guests can also pay at the table, thanks to an integration with your card terminal. This speeds up service, reduces mistakes and increases revenue because guests order their next round sooner.

Question 6

How do you protect guests' payment details?

Accepted Answer

Payment processing must be PCI DSS compliant. We make sure your IT meets this standard through encrypted payment transactions, isolated networks for card terminals, regular security scans and minimal storage of payment data. We only work with certified payment providers and make sure every compliance requirement is covered. Guests can pay safely without putting their details at risk.

IT for Hospitality

Why choose TRON Group for hospitality IT?

Our hospitality IT services

Hospitality POS

Guest Wi-Fi

Reservations

Mobile Ordering

Hospitality IT: fast, reliable and guest-focused

Frequently asked questions

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