24/7 Ransomware Helpline - Available Now
Ransomware Attack? Here's How to Limit the Damage
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- Available 24/7
- Incident Response Team
- ISO 27001 Certified
Hit by Ransomware? Do This Immediately
Disconnect systems immediately
Cut the network connection of affected computers right away. Unplug network cables and switch off Wi-Fi. This stops the ransomware from spreading further.
Do NOT pay the ransom
Paying doesn't guarantee decryption and it funds criminal organisations. In many cases, you don't even receive a working decryption key after paying.
Call a specialist straight away
Contact an incident response team immediately. Call TRON Group on +31 85 303 5869. Our team is available 24/7 and starts helping right away.
Identify the type of ransomware
Take photos of the ransom note on your screen. This helps our team identify the type of ransomware and determine whether free decryption tools are available.
Check your backups
Check whether you have recent, uninfected backups. Do NOT connect backup drives to affected systems: the ransomware can encrypt your backups too.
Report the incident and file a police report
File a report with the police and notify the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if personal data has been affected. Document everything for the investigation.
How We Help with Ransomware
Ransomware Response
Our team immediately analyses the ransomware, contains the attack and starts the recovery process to get your business up and running as quickly as possible.
Data Recovery
We restore your data from backups or use advanced recovery techniques. In some cases, free decryption tools are available.
Stronger Security
After recovery, we add extra layers of security to protect you against future ransomware attacks.
Backup & Disaster Recovery
We set up a robust backup and disaster recovery strategy so your business can always recover quickly.
Our Ransomware Recovery Process
From emergency call to full protection: our structured process ensures fast and thorough recovery
Emergency Call
You call us and our ransomware response team immediately starts the initial assessment and containment
Analysis & Isolation
We identify the type of ransomware, isolate affected systems and assess the extent of the encryption
Restoration & Recovery
Data is restored from backups or through decryption. Systems are cleaned up and rebuilt
Prevention & Monitoring
We put stronger security and continuous monitoring in place to prevent it happening again
Ransomware Attacks: Everything You Need to Know
Ransomware is one of the most devastating cyber threats businesses face. But with the right knowledge and fast action, you can limit the damage.
- Deadline for notifying the Dutch DPA (AP) when personal data is affected
- 72 hours
- Backup rule: three copies, two media, one offsite
- 3-2-1
Notification duty: GDPR, Article 33.
Ransomware is malicious software that encrypts your files and demands a ransom to decrypt them. It's one of the fastest-growing cyber threats in the Netherlands. Every year, thousands of businesses are hit, from sole traders to multinationals. Once you factor in downtime, data loss and reputational damage, the average cost of a ransomware attack runs into hundreds of thousands of euros. Our incident response team specialises in handling ransomware incidents quickly and effectively.
The most important advice during a ransomware attack: don't pay. Research shows that only 65% of businesses that pay actually get their data back. What's more, once you've paid you're often seen as a "paying target" and face a higher risk of being attacked again. There are better alternatives. With a solid disaster recovery strategy, you can restore your data from backups, often within hours rather than days.
At TRON Group, we combine immediate incident response with lasting cybersecurity improvements. When you call us during a ransomware attack, our team starts containment straight away: we isolate affected systems, identify the type of ransomware and check whether free decryption tools are available through the No More Ransom project. At the same time, we begin restoring from backups wherever possible.
Protection against future attacks
After recovery, it's essential to improve your security for the long term. We always recommend that you outsource your IT security to specialists who monitor your systems 24/7. Our managed cybersecurity services include advanced endpoint protection, email security, network segmentation and continuous monitoring. That way, we detect ransomware before it can do any damage.
A solid backup strategy is also your best insurance against ransomware. We apply the 3-2-1 rule: three copies of your data, on two different media, one of them offsite. With automatic backups, regular restore tests and air-gapped storage, we make sure your data is always safe. Get in touch with us for immediate help with a ransomware attack or for preventive advice.
Frequently Asked Questions
The key questions about ransomware attacks, answered
Hit by ransomware? We'll help right away.
Call us on +31 85 303 5869 for immediate help with ransomware. Our team is available 24/7 and has extensive experience with ransomware recovery.
A real person picks up.
No phone menu, no ticket number.