VPN Connection Problems? Here's How to Fix Them

Since the rise of remote working, a VPN has become indispensable for many businesses. Employees need secure access to business applications, network drives and internal systems. Yet VPN problems are among the most common complaints IT helpdesks receive. Dropped connections, slow speeds and authentication errors make it impossible to work productively from home. As a specialist in IT security, TRON Group helps businesses optimise and manage their VPN environment every day.

The most common VPN problems

The number one complaint is a slow VPN connection. This is often because all internet traffic is routed through the VPN, including traffic that doesn't need to reach the company network (such as YouTube or news sites). The solution is split tunnelling: only business traffic goes through the VPN, while everything else goes straight to the internet. This can improve speed by 50-80%. TRON Group configures this as part of our network management service.

Another common problem is a VPN that keeps disconnecting. Possible causes include an unstable home internet connection (especially Wi-Fi), a firewall or router that restricts VPN traffic, NAT traversal problems, or an overloaded VPN server. We analyse the complete path from the user to the VPN server and pinpoint where the problem lies. Through our cloud networking services, we also offer modern alternatives.

VPN security

A VPN is a crucial security component of your IT infrastructure. It encrypts all traffic between the user and the company network, making it impossible to intercept data. But a poorly configured VPN can actually become a security risk. TRON Group provides strong encryption protocols (WireGuard, IKEv2 or OpenVPN), multi-factor authentication, certificate management and regular security audits of your VPN configuration.

The future: Zero Trust Network Access

More and more businesses are moving from traditional VPN to Zero Trust Network Access (ZTNA). With ZTNA, every connection is verified individually and users only get access to the specific applications they need, not the entire network. This is more secure, faster and easier to use than a traditional VPN. TRON Group helps you with the migration and offers ZTNA solutions that fit your business. Call +31 85 303 5869 to book a consultation.

Struggling with VPN problems? TRON Group offers 24/7 support and can fix most issues remotely. Get in touch for immediate help, or explore our managed IT services for SMEs if you'd like your entire IT fully managed, VPN included.